Article 1 – Definitions
In these Terms and Conditions the following definitions apply:
Entrepreneur: Digrafium, established at Boldershof 62, 3811GS Amersfoort, registered with the Dutch Chamber of Commerce under number 60986123, VAT number NL002267257B68.
Consumer: any natural person acting for purposes outside their trade, business or profession.
Agreement: the agreement concluded between the Entrepreneur and the Consumer.
Products: physical products such as CDs and print on demand items.
Services: online sessions or other digital or personal services.
Article 2 – Applicability
These Terms and Conditions apply to all offers, orders, and Agreements concluded via this website.
Any deviations are only valid if explicitly agreed upon in writing.
Article 3 – The Offer
The offer contains a clear description of the Products and Services.
Obvious mistakes or errors do not bind the Entrepreneur.
Images are indicative only. Print on Demand products may show minor variations in color, material, size, or finish due to the production process.
Article 4 – The Agreement
The Agreement is concluded at the moment the Consumer completes the order and receives an order confirmation by email.
The Entrepreneur takes appropriate technical measures to secure electronic data transmission.
Article 5 – Prices and Taxes
All prices are inclusive of VAT, unless stated otherwise.
For customers outside the European Union, VAT will be removed at checkout where applicable.
Shipping costs are clearly displayed before completing the order.
The Entrepreneur reserves the right to change prices. Completed Agreements remain unaffected.
Article 6 – Payment
Payments are processed via the available payment methods, handled by Mollie.
The Entrepreneur does not store full payment details of the Consumer.
Orders will not be processed until payment has been completed.
Article 7 – Delivery of Physical Products
Orders are shipped as soon as reasonably possible.
Delivery times are indicative and do not constitute binding deadlines.
CDs may be shipped via letterbox mail or letterbox parcel (with Track & Trace), depending on destination, quantity, and weight.
The risk of loss or damage transfers to the Consumer at the moment the Products are physically delivered to the Consumer or a third party designated by the Consumer.
Article 8 – Print on Demand Products
Print on Demand products are produced specifically for the Consumer after the order is placed.
Delivery times may therefore be longer than for standard products.
Minor deviations in color, material, size, or cutting are inherent to the Print on Demand process and do not constitute non-conformity.
Article 9 – Services and Online Video Sessions
Online video sessions are digital services delivered on a specific date and time.
If the Consumer is unable to attend the scheduled session, the session may be rescheduled up to two (2) times, subject to mutual availability.
After two rescheduling requests, the session will be considered cancelled without entitlement to a refund.
Online video sessions may be transferred to another person, provided this is communicated in advance.
The Entrepreneur is not responsible for technical issues on the Consumer’s side, including internet connectivity, software, or hardware problems.
Article 10 – Right of Withdrawal (Physical Products)
The Consumer has the right to withdraw from the Agreement within 14 days after receiving a physical Product, without stating reasons.
After withdrawal, the Consumer has an additional 14 days to return the Product.
Return shipping costs are borne by the Consumer.
Products must be returned unused, undamaged, and, where reasonably possible, in their original packaging.
Article 11 – Exclusion of the Right of Withdrawal
The right of withdrawal is excluded for:
- Services delivered on a specific date or where execution has begun with the Consumer’s prior consent
- Print on Demand products made to order
- Sealed audio recordings (such as CDs) where the seal has been broken
This is in accordance with Article 16 of Directive 2011/83/EU.
Article 12 – Refunds
Refunds are only issued where required by applicable law or as described in the Return & Refund Policy available on this website.
Where a refund applies, it will be processed within 14 days, or, where appropriate, an alternative solution will be agreed upon with the Consumer.
Shipping costs are non-refundable, unless the refund is the result of an error on the Entrepreneur’s side.
Article 13 – Liability
The Entrepreneur’s liability is limited to the amount paid under the Agreement.
The Entrepreneur is not liable for indirect damage, consequential loss, or loss of profit.
This limitation does not apply in cases of intent or gross negligence.
Article 14 – Complaints
Complaints must be submitted within a reasonable time via the contact page.
The Entrepreneur will respond substantively within 14 days.
EU Consumers may also submit complaints via the European Commission’s ODR platform.
Article 15 – Intellectual Property
All content, music, texts, images, and designs remain the intellectual property of the Entrepreneur, unless stated otherwise.
Any unauthorized use is prohibited.
Article 16 – Governing Law and Jurisdiction
All Agreements are governed by Dutch law.
Disputes shall be submitted to the competent court in the Netherlands, unless mandatory consumer law provides otherwise.
Questions
For questions regarding orders, Products, Services, returns, or refunds, please contact us.